terms of service
These terms apply when using "Reels OFFICIAL ONLINE STORE" (hereinafter referred to as "this service") provided by Relumo Co., Ltd. (hereinafter referred to as "our company"). Please read these terms and conditions and agree to the contents before using the service.
Article 1 (Application of Terms)
1. These Terms and Conditions stipulate the terms and conditions under which the Company provides this Service and the User may receive this Service.
2 In addition to these Terms, the Company may establish individual terms and conditions for the use of the Service and other guidelines, etc. In such cases, such individual terms and conditions and other guidelines, etc. shall take precedence over the application of the Service by the User as part of these Terms.
3. If a user uses this service, the user will be deemed to have agreed to these terms and conditions.
4. If the user is a minor, the user must obtain consent from a legal guardian such as a parent to use the Service. The Company will deem that the use of the Service by a minor user has been done with the consent of a legal guardian such as a parent.
Article 2 (User registration)
1. Users can register for use by registering the necessary information in the manner specified by our company.
2. Users must provide the Company with accurate and up-to-date information regarding their registration.
3. If any changes occur to the registered information, the User shall promptly notify the Company of the changes.
4. We shall not be liable for any damage or disadvantage suffered by the user due to inaccurate or false registration information, or failure to notify changes to the information.
Article 3 (Management of email addresses)
1. When a user registers for use, our company will manage the user's email address.
2. We will deem any use of the Service via a User’s email address to be an act of the User himself/herself, regardless of whether such use is genuine or not, and the User shall bear all responsibility arising from such act.
Article 4 (Purchase or Use of Products, etc.)
1. When a User wishes to purchase or use a product provided by this Service (hereinafter referred to as the "Product, etc."), the User shall apply for the purchase or use of the Product, etc. in accordance with the method specified by our Company.
2 When making an application under the preceding paragraph, the User shall confirm the details entered by the User and the contents of the application, click the button to confirm the application, and a contract for the purchase or use of the said Products, etc. shall be concluded between the User and our company at the time the application is received by our company.
3 Notwithstanding the provisions of this Article, in the event of a violation of these Terms of Use in relation to the use of the Service, the Company may cancel the purchase and sale contract, request damages, or take any other measures that the Company deems appropriate. The Company shall not be liable for any damage or disadvantage suffered by the User as a result of such measures, except in cases where such damage or disadvantage is due to the Company's willful misconduct or gross negligence.
Article 5 (Payment Method)
1. The User shall pay the price of the Products, etc. displayed during the purchase procedure of the Products, etc. referred to in the preceding article.
2. The method of payment for the price of the Products, etc. shall be the method indicated during the purchase procedure or a payment method separately approved by our company.
3. In the case of payment by credit card, the user shall comply with the terms of a separate contract between the user and the credit card company. If any dispute arises between the user and the credit card company in relation to the use of the credit card, the user shall resolve the dispute at his/her own responsibility and expense.
Article 6 (Ownership and Risk of Loss)
Ownership of the products will be transferred to the user when we or a third party affiliated with us delivers the products to the delivery company, and risk in the products will be transferred to the user at that time.
Article 7 (Returns and exchanges of products, etc.)
1. Regarding this service, we do not accept returns or exchanges of products, etc., except in the following cases.
(1) If the product is defective or faulty, you must notify us within seven days of receiving the product by the method specified by us.
2. Purchases by minors will also be deemed to have been made with the consent of a parent or other legal guardian, and therefore we will not accept returns or exchanges of products, etc.
Article 8 (Disclaimer regarding Products, etc.)
1. Our liability for defects in the quality, function, performance, compatibility with other goods, and other defects of the Products sold through this Service shall be limited to those set forth in the preceding article, except in cases where such defects are due to our willful misconduct or gross negligence.
2. We do not guarantee the legality, usefulness, completeness, accuracy, recency, reliability, or suitability for a particular purpose of the display on the website of this service, photos and comments about products, etc. posted by users, and comments posted on X, Instagram, and other SNS services.
Article 9 (Intellectual Property Rights and Content)
All intellectual property rights, including copyrights, and other rights to all materials constituting this service belong to our company or a third party that holds the relevant rights. Users shall not acquire any rights to any materials in this service, and shall not take any action that infringes the rights to the materials without the permission of the rights holder. The permission to use this service under these terms does not imply a license to use the rights of our company or a third party that holds the relevant rights in relation to this service.
Article 10 (Notice to Users)
We will send users regular or irregular email newsletters to inform them of the latest information and recommendations regarding the services we provide.
Article 11 (Changes, additions, and suspension of service content)
We may change, add to, or discontinue all or part of the content of this service without prior notice to users, and users agree to this in advance.
Article 12 (Personal information)
We will handle personal information obtained through users' use of the Service appropriately in accordance with our Privacy Policy.
Article 13 (Prohibited matters)
1. Users are prohibited from engaging in the following acts:
(1) Any act that interferes with or may interfere with the operation of the Service (2) Any act that interferes with the use of the Service by other users (3) Any act that infringes copyright or other rights related to the Service (4) Any act that infringes the rights or interests of the Company, other users, or third parties (including, but not limited to, the right to reputation, privacy, and copyright) (5) Any act that violates or may violate public order and morals or other laws and regulations (6) Any act that violates these Terms and Conditions (7) Any act that the Company deems inappropriate in light of the purpose of the Service other than those listed above 2 If the Company determines that a user has committed any of the acts specified in the preceding paragraph, the Company may, without prior notice to the user, suspend the use of all or part of the Service or take other measures that the Company deems necessary and appropriate. The Company shall not be liable for any damage or disadvantage caused to the user by the measures in this paragraph.
Article 14 (Exclusion of Antisocial Forces)
The User hereby promises the following to the Company:
(1) You are not a member of an organized crime group, a company related to an organized crime group, a corporate racketeer, or any other person equivalent to these (collectively referred to as "anti-social forces").
(2) None of its officers (employees, directors, executive officers, or persons equivalent who execute business) are members of anti-social forces.
(3) You will not allow anti-social forces to use your name to enter into this Agreement.
(4) You will not engage in the following acts, either by yourself or through a third party:
① Threatening behavior or violence against the other party ② Making unreasonable demands beyond legal responsibility ③ Using fraudulent means or force to interfere with the other party's business or damage their credibility
Article 15 (Disclaimer)
1. In the event of the suspension, interruption or delay of all or part of the Service due to natural disasters, war, terrorist acts, riots, labor disputes, epidemics, the enactment, amendment or repeal of laws and regulations, intervention by government agencies or other force majeure, the Company shall not be liable for any damage or disadvantage suffered by the User.
2. The user understands that the service may be stopped, interrupted or delayed in whole or in part due to communication line or computer failure, system maintenance or other reasons, and the Company shall not be liable for any damage or disadvantage caused to the user by these. Furthermore, the Company shall not be liable for any damage or disadvantage caused by the user's usage environment.
3. We make no guarantee, either express or implied, regarding the following items:
(1) The usefulness, completeness, accuracy, timeliness, reliability, and suitability for a particular purpose of the content of the Service and the information provided through the Service.
(2) The information provided through this service does not infringe the rights of third parties.
(3) This service will continue to exist in the future.
4. Regardless of the reason, if all or part of the Data, etc. is lost, damaged or falsified, the Company shall not be obligated to restore such data, etc., and shall not be liable for any damages, etc. incurred by the customer or a third party due to such loss, damage or falsification.
5. If the Company is liable to a user in connection with the user's use of the Service, the Company shall not be liable to pay compensation in excess of the value of the relevant Products, etc., or the amount of the consideration paid by the user to the Company in the past 12 months, which is 10,000 yen, and shall not be liable to pay compensation for incidental damages, indirect damages, special damages, future damages, or damages related to lost profits.
6 Notwithstanding other provisions of this Article, if the contract between the Company and the user regarding the Service is a consumer contract as defined in the Consumer Contract Act and is caused by the Company's intentional or gross negligence, the disclaimer provisions shall not apply.
Article 16 (Confidentiality)
When using the Service, Users must not disclose or leak to a third party any information disclosed to them by the Company or that they become aware of, and must not use such information for any purpose other than the use of the Service.
Article 17 (Notifications from the Company)
1. When we notify a user, we will do so by sending an email to the email address registered by the user, posting a notice on the website related to this service, or by any other method that we deem appropriate.
2. When the Company issues a notification to the email address in the preceding paragraph, the notification will be deemed to have reached the user at the time it is recorded on the mail server of that email address.
3 The User shall promptly notify the Company of any change in the email address set forth in paragraph 1. Any notification sent by the Company to the previous email address prior to receipt of the notification of the change in this paragraph shall be deemed to have been received by the User at the time of sending.
4. Even if the user suffers damage or disadvantage due to the user's failure to give the notice set forth in the preceding paragraph, the Company shall not be liable for any damage or disadvantage.
Article 18 (Disputes with Third Parties)
1. Any disputes arising between a user and a third party in relation to this service shall be resolved by the user at his/her own expense and responsibility, and the Company shall not be held liable in any way.
2 In relation to the preceding paragraph, if the Company incurs damages (including attorney's fees), the User shall compensate for such damages.
Article 19 (Prohibition of Transfer of Rights and Obligations)
Users may not assign, transfer, grant a security interest in, or otherwise dispose of to a third party, all or part of their contractual status under these Terms and Conditions and the rights and obligations arising from them without our prior written consent.
Article 20 (Severability)
If any provision of these Terms of Use is found to be invalid due to violation of laws and regulations applicable to the contract with the User based on these Terms of Use, such provision shall not apply to the contract with the User to the extent of such violation. Even in such case, the validity of other provisions of these Terms of Use shall not be affected.
Article 21 (Changes to these Terms)
If it becomes necessary to change these Terms, the Company may do so in accordance with Article 548-4 of the Civil Code (Changes to Standard Terms and Conditions). When changing these Terms, the Company will determine the effective date and will notify the following matters by email or other means prior to the effective date.
(1) Notice of changes to these Terms and Conditions (2) Content of the revised Terms and Conditions (3) Effective date
Article 22 (Governing Law, Jurisdiction)
1. These Terms shall be governed by and construed in accordance with Japanese law.
2. The Company and the User agree in advance that in the resolution of any disputes arising between the Company and the User in relation to the Service, the User shall submit to the exclusive jurisdiction of the Tokyo District Court as the court of first instance from the date of delivery of the Products, etc.
Article 1 (Application of Terms)
1. These Terms and Conditions stipulate the terms and conditions under which the Company provides this Service and the User may receive this Service.
2 In addition to these Terms, the Company may establish individual terms and conditions for the use of the Service and other guidelines, etc. In such cases, such individual terms and conditions and other guidelines, etc. shall take precedence over the application of the Service by the User as part of these Terms.
3. If a user uses this service, the user will be deemed to have agreed to these terms and conditions.
4. If the user is a minor, the user must obtain consent from a legal guardian such as a parent to use the Service. The Company will deem that the use of the Service by a minor user has been done with the consent of a legal guardian such as a parent.
Article 2 (User registration)
1. Users can register for use by registering the necessary information in the manner specified by our company.
2. Users must provide the Company with accurate and up-to-date information regarding their registration.
3. If any changes occur to the registered information, the User shall promptly notify the Company of the changes.
4. We shall not be liable for any damage or disadvantage suffered by the user due to inaccurate or false registration information, or failure to notify changes to the information.
Article 3 (Management of email addresses)
1. When a user registers for use, our company will manage the user's email address.
2. We will deem any use of the Service via a User’s email address to be an act of the User himself/herself, regardless of whether such use is genuine or not, and the User shall bear all responsibility arising from such act.
Article 4 (Purchase or Use of Products, etc.)
1. When a User wishes to purchase or use a product provided by this Service (hereinafter referred to as the "Product, etc."), the User shall apply for the purchase or use of the Product, etc. in accordance with the method specified by our Company.
2 When making an application under the preceding paragraph, the User shall confirm the details entered by the User and the contents of the application, click the button to confirm the application, and a contract for the purchase or use of the said Products, etc. shall be concluded between the User and our company at the time the application is received by our company.
3 Notwithstanding the provisions of this Article, in the event of a violation of these Terms of Use in relation to the use of the Service, the Company may cancel the purchase and sale contract, request damages, or take any other measures that the Company deems appropriate. The Company shall not be liable for any damage or disadvantage suffered by the User as a result of such measures, except in cases where such damage or disadvantage is due to the Company's willful misconduct or gross negligence.
Article 5 (Payment Method)
1. The User shall pay the price of the Products, etc. displayed during the purchase procedure of the Products, etc. referred to in the preceding article.
2. The method of payment for the price of the Products, etc. shall be the method indicated during the purchase procedure or a payment method separately approved by our company.
3. In the case of payment by credit card, the user shall comply with the terms of a separate contract between the user and the credit card company. If any dispute arises between the user and the credit card company in relation to the use of the credit card, the user shall resolve the dispute at his/her own responsibility and expense.
Article 6 (Ownership and Risk of Loss)
Ownership of the products will be transferred to the user when we or a third party affiliated with us delivers the products to the delivery company, and risk in the products will be transferred to the user at that time.
Article 7 (Returns and exchanges of products, etc.)
1. Regarding this service, we do not accept returns or exchanges of products, etc., except in the following cases.
(1) If the product is defective or faulty, you must notify us within seven days of receiving the product by the method specified by us.
2. Purchases by minors will also be deemed to have been made with the consent of a parent or other legal guardian, and therefore we will not accept returns or exchanges of products, etc.
Article 8 (Disclaimer regarding Products, etc.)
1. Our liability for defects in the quality, function, performance, compatibility with other goods, and other defects of the Products sold through this Service shall be limited to those set forth in the preceding article, except in cases where such defects are due to our willful misconduct or gross negligence.
2. We do not guarantee the legality, usefulness, completeness, accuracy, recency, reliability, or suitability for a particular purpose of the display on the website of this service, photos and comments about products, etc. posted by users, and comments posted on X, Instagram, and other SNS services.
Article 9 (Intellectual Property Rights and Content)
All intellectual property rights, including copyrights, and other rights to all materials constituting this service belong to our company or a third party that holds the relevant rights. Users shall not acquire any rights to any materials in this service, and shall not take any action that infringes the rights to the materials without the permission of the rights holder. The permission to use this service under these terms does not imply a license to use the rights of our company or a third party that holds the relevant rights in relation to this service.
Article 10 (Notice to Users)
We will send users regular or irregular email newsletters to inform them of the latest information and recommendations regarding the services we provide.
Article 11 (Changes, additions, and suspension of service content)
We may change, add to, or discontinue all or part of the content of this service without prior notice to users, and users agree to this in advance.
Article 12 (Personal information)
We will handle personal information obtained through users' use of the Service appropriately in accordance with our Privacy Policy.
Article 13 (Prohibited matters)
1. Users are prohibited from engaging in the following acts:
(1) Any act that interferes with or may interfere with the operation of the Service (2) Any act that interferes with the use of the Service by other users (3) Any act that infringes copyright or other rights related to the Service (4) Any act that infringes the rights or interests of the Company, other users, or third parties (including, but not limited to, the right to reputation, privacy, and copyright) (5) Any act that violates or may violate public order and morals or other laws and regulations (6) Any act that violates these Terms and Conditions (7) Any act that the Company deems inappropriate in light of the purpose of the Service other than those listed above 2 If the Company determines that a user has committed any of the acts specified in the preceding paragraph, the Company may, without prior notice to the user, suspend the use of all or part of the Service or take other measures that the Company deems necessary and appropriate. The Company shall not be liable for any damage or disadvantage caused to the user by the measures in this paragraph.
Article 14 (Exclusion of Antisocial Forces)
The User hereby promises the following to the Company:
(1) You are not a member of an organized crime group, a company related to an organized crime group, a corporate racketeer, or any other person equivalent to these (collectively referred to as "anti-social forces").
(2) None of its officers (employees, directors, executive officers, or persons equivalent who execute business) are members of anti-social forces.
(3) You will not allow anti-social forces to use your name to enter into this Agreement.
(4) You will not engage in the following acts, either by yourself or through a third party:
① Threatening behavior or violence against the other party ② Making unreasonable demands beyond legal responsibility ③ Using fraudulent means or force to interfere with the other party's business or damage their credibility
Article 15 (Disclaimer)
1. In the event of the suspension, interruption or delay of all or part of the Service due to natural disasters, war, terrorist acts, riots, labor disputes, epidemics, the enactment, amendment or repeal of laws and regulations, intervention by government agencies or other force majeure, the Company shall not be liable for any damage or disadvantage suffered by the User.
2. The user understands that the service may be stopped, interrupted or delayed in whole or in part due to communication line or computer failure, system maintenance or other reasons, and the Company shall not be liable for any damage or disadvantage caused to the user by these. Furthermore, the Company shall not be liable for any damage or disadvantage caused by the user's usage environment.
3. We make no guarantee, either express or implied, regarding the following items:
(1) The usefulness, completeness, accuracy, timeliness, reliability, and suitability for a particular purpose of the content of the Service and the information provided through the Service.
(2) The information provided through this service does not infringe the rights of third parties.
(3) This service will continue to exist in the future.
4. Regardless of the reason, if all or part of the Data, etc. is lost, damaged or falsified, the Company shall not be obligated to restore such data, etc., and shall not be liable for any damages, etc. incurred by the customer or a third party due to such loss, damage or falsification.
5. If the Company is liable to a user in connection with the user's use of the Service, the Company shall not be liable to pay compensation in excess of the value of the relevant Products, etc., or the amount of the consideration paid by the user to the Company in the past 12 months, which is 10,000 yen, and shall not be liable to pay compensation for incidental damages, indirect damages, special damages, future damages, or damages related to lost profits.
6 Notwithstanding other provisions of this Article, if the contract between the Company and the user regarding the Service is a consumer contract as defined in the Consumer Contract Act and is caused by the Company's intentional or gross negligence, the disclaimer provisions shall not apply.
Article 16 (Confidentiality)
When using the Service, Users must not disclose or leak to a third party any information disclosed to them by the Company or that they become aware of, and must not use such information for any purpose other than the use of the Service.
Article 17 (Notifications from the Company)
1. When we notify a user, we will do so by sending an email to the email address registered by the user, posting a notice on the website related to this service, or by any other method that we deem appropriate.
2. When the Company issues a notification to the email address in the preceding paragraph, the notification will be deemed to have reached the user at the time it is recorded on the mail server of that email address.
3 The User shall promptly notify the Company of any change in the email address set forth in paragraph 1. Any notification sent by the Company to the previous email address prior to receipt of the notification of the change in this paragraph shall be deemed to have been received by the User at the time of sending.
4. Even if the user suffers damage or disadvantage due to the user's failure to give the notice set forth in the preceding paragraph, the Company shall not be liable for any damage or disadvantage.
Article 18 (Disputes with Third Parties)
1. Any disputes arising between a user and a third party in relation to this service shall be resolved by the user at his/her own expense and responsibility, and the Company shall not be held liable in any way.
2 In relation to the preceding paragraph, if the Company incurs damages (including attorney's fees), the User shall compensate for such damages.
Article 19 (Prohibition of Transfer of Rights and Obligations)
Users may not assign, transfer, grant a security interest in, or otherwise dispose of to a third party, all or part of their contractual status under these Terms and Conditions and the rights and obligations arising from them without our prior written consent.
Article 20 (Severability)
If any provision of these Terms of Use is found to be invalid due to violation of laws and regulations applicable to the contract with the User based on these Terms of Use, such provision shall not apply to the contract with the User to the extent of such violation. Even in such case, the validity of other provisions of these Terms of Use shall not be affected.
Article 21 (Changes to these Terms)
If it becomes necessary to change these Terms, the Company may do so in accordance with Article 548-4 of the Civil Code (Changes to Standard Terms and Conditions). When changing these Terms, the Company will determine the effective date and will notify the following matters by email or other means prior to the effective date.
(1) Notice of changes to these Terms and Conditions (2) Content of the revised Terms and Conditions (3) Effective date
Article 22 (Governing Law, Jurisdiction)
1. These Terms shall be governed by and construed in accordance with Japanese law.
2. The Company and the User agree in advance that in the resolution of any disputes arising between the Company and the User in relation to the Service, the User shall submit to the exclusive jurisdiction of the Tokyo District Court as the court of first instance from the date of delivery of the Products, etc.